In CRM 2011:
You resolve a case and enter in the mandatory Resolution Comment field:
Looking at the corresponding Case Resolution Activity, you see your description:
All good. Now we try the same thing in CRM 2013:
And the corresponding Resolution has turned into "Resolve Case" !
Apparently this is a known issue and is addressed in CRM 2013 Rollup 2. As of this post (March 21) Rollup 2 has not yet been released nor has it been rolled out to CRM Online. Just thought I would mention it in case someone is banging their head against a wall trying to figure this out!
Cheers
Nick
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