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Thursday, March 20, 2014

Issue with Case Resolutions in CRM 2013 / CRM Online

There is an issue in CRM 2013/CRM Online when you resolve a case, the "resolution" description gets overwritten with "Resolve Case".  This worked in CRM 2011. 

In CRM 2011:
You resolve a case and enter in the mandatory Resolution Comment field:

Looking at the corresponding Case Resolution Activity, you see your description:



 
All good.  Now we try the same thing in CRM 2013:
 

And the corresponding Resolution has turned into "Resolve Case" !


Apparently this is a known issue and is addressed in CRM 2013 Rollup 2.  As of this post (March 21) Rollup 2 has not yet been released nor has it been rolled out to CRM Online.  Just thought I would mention it in case someone is banging their head against a wall trying to figure this out!

Cheers
Nick

 




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